FAQs

• Is it possible to control the heating directly on the radiator thermostat without using the app?
  Yes, you can easily set the heating directly on the radiator thermostat. Simply turn the thermostat to the desired temperature. This manual change is also possible when the time programme is set and is active until the next time the programme mode is changed.
• Can I set an upper temperature limit for my heating control system to prevent it from being exceeded manually?
  Unfortunately, it is not possible to set a maximum temperature limit directly in the current version of the heating control system. However, the Hama Smart Home app offers you a helpful alternative: the "Child safety lock can be activated on the controller" function. If this function is activated, the smart thermostats cannot be controlled manually, which prevents the temperature from being accidentally turned too high. To activate the childproof lock, press and hold the thermostat control dial for about 5 seconds until "LC" appears on the display. To deactivate the childproof lock, press the control dial again for 5 seconds. This function is particularly useful for preventing someone from raising the temperature above a value you have set.
• Can I use the smart heating control from Hama with other systems such as Zigbee or Homee?
  To get the most out of our smart radiator thermostats, it is essential to use the Hama Zigbee control centre. This ensures smooth and efficient control of your heating system. We cannot guarantee the compatibility of our radiator thermostats with gateways or devices from other manufacturers.
• Can I also use a gateway other than the Hama hub?
  The use of our smart heating control in your smart home requires the Hama Gateway. This specially developed control centre is already included in the starter set of our smart heating control system and ensures seamless integration and functionality.
• What can I do if the room temperature and the temperature set in the Hama Smart Home app do not match?
  It is not unusual for the room temperature displayed by the WLAN radiator thermostat to deviate from the actual room temperature. This is because the thermostat measures the temperature directly at the heater. To adjust the room temperature more precisely, proceed as follows:
  1. Open the Hama Smart Home app and navigate to the settings.
  2. Swipe up at the bottom of the app to find advanced options.
  3. Select the ""Temperature correction"" option here.
  4. Measure the room temperature with a separate room thermometer or a weather station. For example, the room thermometer shows 21°C, while the smart thermostat displays 23°C. In this case, you should set a temperature compensation of -2°C to improve accuracy.
  If this method does not solve the problem, we recommend that you contact Hama Product Advice directly. Our support team is ready to offer you a customised solution for your request.
• How long do the batteries in the smart radiator thermostats last and is there a notification when the batteries need to be changed?
  The service life of the batteries in our smart radiator thermostats depends on how often they are used. Under normal operating conditions, you can expect a service life of around 6 to 8 months. As soon as the battery capacity is running low, you will receive a notification in the Hama Smart Home app. You will also see a battery symbol or notice on the thermostat itself. These functions are available in devices from variant V2 and help you to ensure that the battery is replaced in good time. Rechargeable batteries cannot be used.
• Can I set the temperature display on my WLAN heating controller so that it lights up permanently?
  No, it is not possible to set the temperature display on the WLAN heating controller so that it is constantly lit. The display is designed to only light up for a few seconds when the control dial is operated. This design helps to save energy and extend the battery life of the device.
• Are firmware updates provided for the Smart Home heating control?
  Yes, Hama provides regular firmware updates. These updates can be conveniently downloaded and installed via the Hama Smart Home app. To carry out an update, follow these simple steps:
  1. Start the Hama Smart Home app on your smartphone/tablet.
  2. Navigate to ""Profile"" -> ""Settings"" -> ""About"".
  3. Scroll to the ""Check for updates"" menu item.
  4. Follow the instructions in the app to start and complete the update.
  By regularly updating the firmware, you ensure that your Smart Home heating system is always up to date in terms of functionality and security.
• Do I need a separate window contact switch for each of my smart radiator thermostats?
  No, that's not necessary. With the smart window contact switch from Hama, you have the option of creating a scene in the Hama Smart Home app that links it to several radiator thermostats at the same time. This allows you to control your heating system efficiently and conveniently, for example by automatically lowering all linked radiators as soon as a window is opened.
• Do the smart radiator thermostats also work without an active WLAN connection?
  Yes, the smart radiator thermostats also work without WLAN. The settings previously programmed in the Hama Smart Home app remain active and continue to be executed even if the Wi-Fi is temporarily switched off. However, it should be noted that remote control or adjustment of the settings via the app is not possible without an active WiFi connection.
• Do the smart radiator thermostats also work if I switch off the WiFi bridge temporarily?
  Yes, the smart radiator thermostats continue to work even if the WiFi bridge (control centre) is switched off. You can carry out the programming in the Hama Smart Home app even without an active connection to the WiFi bridge. However, it should be noted that the thermostats will continue to search for the control centre during this time, which can lead to increased battery consumption.
• Which adapters are included in the smart heating control accessories?
  The following adapters are included in the scope of delivery for attaching the smart radiator thermostats: Danfoss RAV, Danfoss RA, Giacomini and Caleffi. Please note that the Danfoss adapters must be inserted into the union nut with some force before the thread can be screwed on. With the Giacomini adapter, please note that, contrary to the illustration in the operating instructions, the threaded side should face the thermostat.
• Can I control the smart heating control with Alexa?
  Yes, the smart heating control from Hama is compatible with Alexa. To use this function, simply activate the "Hama Smart Home" skill in the Alexa app. This allows you to connect your Hama Smart Home app user account with Alexa. After this connection, you can conveniently switch the Wi-Fi radiator thermostats on and off by voice command via Alexa.
• Is a second WLAN network required to use the Smart Home heating control in a house with two floors?
  No, an additional WLAN network is not absolutely necessary for operating the Smart Home heating control system in a multi-storey house. However, utilisation depends heavily on the range of your existing WiFi network, the distance of the heating control unit to the router and the wall thickness. In some cases, it can be helpful to use WiFi repeaters to improve the WiFi signal strength and range on different floors and thus ensure optimum functionality of the heating control system.
• What can I do if my smart radiator thermostat no longer works?
  If your smart radiator thermostat no longer works, we recommend that you first check the batteries and replace them if necessary. The thermostat requires 2 x AA batteries. If the problem is not solved by changing the battery, please contact the Hama product advice centre directly. They will provide you with personalised support to solve the problem.
• What is the maximum number of smart radiator thermostats I can connect to a Hama heating control centre (gateway)?
  You can connect up to 10 WLAN radiator thermostats with a single heating control centre from Hama. If you would like to integrate more heating controllers into your system, you have the option of purchasing an additional hub from Hama's technical service. In the Hama Smart Home app, there is no limit to the number of gateways you can add, allowing for flexible expansion of your system.
• What is the maximum distance between the router, the control centre and the smart radiator thermostats for the system to work properly?
  The maximum distance between your router and the smart heating control centre (hub) should be 10 metres. With regard to the distance between the control centre and the individual WiFi radiator thermostats, a maximum distance of 30 metres is recommended. Factors such as wall thickness and other signal interference can influence the actual range.

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Document additionnel

English

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Notices d’utilisation

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Guide d'introduction rapide

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Fiche de sécurité

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Déclaration de conformité

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Manuel de l'application mobile

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Application

Nom	Système d'exploitation (OS)	Version requise	Téléchargement
Hama Smart Home	iOS	8.0 or higher
Hama Smart Home	Android	4.1 or higher